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Apple Macintosh Service Certification Sample Questions:

1. You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A) Mac mini (Mid 2010) Logic Board Removal Tool
B) Your hands, no tools are required for this procedure
C) Putty knife
D) Philips #00 screwdriver

2. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
C) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
D) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.

3. Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

A) Force the card into the slot.
B) Start up from the Mac OS X Installer DVD or external disk and check System Profiler.
C) Remove and reinsert the card with a third party SD card adapter.
D) Reset the SMC.
E) Back up user data, then erase and reinstall Mac OS X.
F) Reset PRAM.

4. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A) Remove the battery.
B) Remove the hard drive.
C) Install the battery cover.
D) Remove the thermal module.

5. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Remove any metal jewelry
B) Don't work alone.
C) Touch the computer's metal chassis.
D) Connect the AC power cord.
E) Wear a grounded ESD wrist strap.
F) Wear safety goggles

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