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Apple OS X Support Essentials 10.9 Sample Questions:

1. You can deselect the option to "Reopen windows when logging back in" from the logout verification dialog. You can deselect the option to "Close windows when quitting an application" from General preferences. Also from General preferences, you can select the option to "Ask to keep changes when closing documents," which turns off the Auto Save feature.

A) How can you identify if a Mac requires a firmware update?
B) How can you prevent a user from installing software updates?
C) Where can you adjust application Auto Save and Resume options?
D) How can you identify which applications are installed on your Mac?

2. Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?

A) If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec
B) If network protocols will be encapsulated by the corporate VPN server
C) If the corporate VPN server supports PPPoE
D) If the corporate VPN server supports DNSSEC

3. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
B) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
C) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.
D) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.

4. What steps should you use when troubleshooting application issues?

A) General application troubleshooting steps include restarting the application, trying another known working document, trying another user account, checking log files, deleting cache files, replacing preference files, and replacing application resources.
B) The four system resource domains are:
User, containing applications and system resources specificto each user account
Local, containing applications and system resourcesavailable to all users on the local Mac
Network (optional), containing applications and systemresources available to any Mac that has an automatednetwork share
System, containing applications and system resourcesrequired to provide basic system functionality
C) The optional firewall settings let you control whether signed applications are automatically allowed through the firewall, control the list of allowed (or denied) applications, and enable stealth mode (which means your Mac won't respond to any unsolicited connections).
D) Gatekeeper can restrict software to Mac App Storeapplications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.

5. In OS X Mountain Lion, which TWO types of file service hosts can you browse in the Network folder?(Select 2)

A) SMB
B) WebDAV
C) DFS
D) AFP
E) FTP

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