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Apple OS X Support Essentials 10.9 Sample Questions:

1. In OS X Mountain Lion, where do most applications that are NOT sandboxed store their user-specific preferences?

A) In a preferences database file in /Library/
B) In a preferences database file in ~/Library/
C) In application-specific preferences files in ~/Library/Preferences/
D) In .DS_Store files, at the root level of ~/

2. How does the keychain system help protect yourinformation?

A) The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.
B) Time Machine always ignores temporary files, Spotlight indexes, items in the Trash, log files, and anything else that can be considered a cache. Time Machine also ignores any files an application has defined as exempt, or any files you have defined as exempt in Time Machine preferences.
C) By default, system files and security updates are automatically installed when available.
D) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.

3. What are the system requirements for using FileVault 2?

A) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
B) Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
C) To enable FileVault 2, OS X systems must have the hidden OS X Recovery HD volume on the system disk. Further, any Legacy FileVault accounts must be decrypted and returned to normal accounts before FileVault 2 can be enabled.
D) The four methods used to eject a volume or disk from the Finder are:
Drag the disk icon to the Trash in the Dock.
Press and hold the Eject key for a few moments tounmount and eject optical media.
Select the volume you want to eject and choose Eject from the File menu.
In the Finder sidebar, click the small Eject button next to the volume youwant to unmount andeject.

4. AppleTalk works only with OS X v10.5 or earlier.

A) What application is used to manage keychain settings?
B) How can you acquire the OS X Mavericks installer?
C) What functionality does OS X support with the AppleTalk protocol?
D) What two volume formats are supported for an OS X system volume?

5. After initial OS X setup, iCloud settings can be managed from iCloud or Internet Accounts preferences.

A) What key features do you gain by setting up iCloud?
B) Aside from initial OS X configuration, where can you manage iCloud settings?
C) Which OS X application is responsible for the creation and management of disk images?
D) What's the easiest method in OS X to configure VPN settings?

Solutions: