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Microsoft Network Readiness and Assessment for Lync Sample Questions:

1. ======================================
Topic 2, A Datum Corporation
Background
Based in North America
A_. Datum Corporation is a leading financial technology solutions provider. The company provides mortgage lending processing, payment solutions, call centers, and other services for the largest Canadian and US financial institutions.
A_. Datum Corporation has its main office and a data center in Toronto. Call centers are located in Montreal and Quebec. Branch offices are located in other cities across Canada and the United States.
The company plans to consolidate multiple isolated voice communication systems used across the office sites by a single scalable and secured unified communications (UC) solution. The company evaluated several UC vendors and has decided to deploy Microsoft Lync 2013.
A_. Datum Corporation has grown very fast within the last few years. The company has made multiple acquisitions. Each acquired company had its own information technology (IT) policies and support procedures, and some branch offices still operate relatively independently. As a result, the existing network and server infrastructure is very inconsistent.
Existing Environment
A_. Datum Corporation has consolidated all production servers in the data center. Network
switches and routers are mounted in the data center and in secured racks in the offices.
Audio conferencing services for all employees are provided by a dial-in conferencing
provider.
Video conferencing services are available in designated meeting rooms at various offices
and are based on an eight-year-old third-party solution.
All offices, except the call centers, are linked by a Multiprotocol Label Switching (MPLS) network. The call centers are connected with the data center by virtual private network (VPN) links.
Quality of Service (QoS) is not currently implemented, but network specialists have detected that all existing equipment is compatible with possible QoS implementation.
The network topology diagram is shown in the Network Topology Diagram exhibit- (Click the Exhibit button.) The diagram shows bandwidth capacity of primary wide area network (WAN) links. All offices also have backup WAN links with bandwidth capacity of 50 percent of the matching primary WAN link.

Existing average primary WAN links workload is shown in the following table:


Call center statistics show a steady increase in average call duration. Fifteen percent of call center incoming public switched telephone network (PSTN) calls are transferred to employees located in other offices.
Business Requirements
A_. Datum Corporation wants to evaluate the existing network infrastructure to ensure that the infrastructure is capable of meeting the company's expectations of the new UC solution. All existing phones will be replaced with voice over Internet protocol (VoIP) Power over Ethernet (PoE) phones.
Employees who travel between offices or work remotely must be able to use the Lync 2013
client installed on their laptops to make phone calls.
The proposed Lync deployment and possible QoS policies should not increase existing
average network traffic delays for existing applications.
Audio conferencing traffic for employees in the call center sites must be limited.
The call centers must support monthly workload fluctuations from 50 to 200 contract
employees who serve customers' incoming PSTN calls.
Audio communication between the offices must be operational 24 hours a day, seven days
a week. Audio communication must remain available in a case of an external power failure
at any office or at the data center.
The company also plans to improve the quality of call center services by decreasing the
rate of dropped calls due to busy PSTN lines.
The network must be able to automatically switch to backup WAN links without any
degradation of audio call quality.
Technical Requirements
All communications within the UC infrastructure must be secure due to compliance
requirements for processing credit card information.
Wireless networks are restricted in the call centers; however, several other offices have
implemented wireless guest networks.
Lync Edge Servers and Conference Servers will be located in the data center.
Existing analog and digital Private Branch Exchanges (PBXs) will be replaced with Lync
Mediation Servers. The existing video conferencing solution will remain untouched and left
without Lync integration.
The network infrastructure must provide maximum network latency for real-time
communication (RTC) traffic of 150 ms between any two offices.
Available bandwidth for the Lync RTC traffic is limited to 20 percent of the primary WAN
links bandwidth.
Lync Traffic simul-ation
------
The initial Lync traffic simul-ation has been completed for the following locations:
Boston
Detroit
Chicago
Montreal
Quebec
Toronto data center
A_. Datum Corporation wants to design and perform an additional Lync traffic simul-ation for all other offices. The additional simul-ation must also include external users that connect through the Edge Server and simulate phone calls to the Mediation Server. An output of the tracert.exe tool running from a desktop computer in the Quebec call center was captured during the initial Lync traffic simul-ation. The output is shown in the Quebec Traffic simul-ation Output exhibit. (Click the Exhibit button.)

An output of the pathping.exe tool running on a computer located in the Montreal call center was captured during the initial Lync traffic simul-ation. The target computer is located in the data center. The output is shown in the Montreal Traffic simul-ation Output exhibit. (Click the Exhibit button.)

The table below shows peak traffic delays between several offices during the initial Lync traffic simul-ation.

A portion of the initial Lync traffic simul-ation summary is shown in the table below. The table compares estimated (modeled) and simulated real-time communications (RTC) traffic over WAN links.

======================================
HOTSPOT
You need to determine which hop or hops between the Quebec call center and the data center should be further investigated for high raw jitter values.
Which hop or hops should you select from the output of the tracert.exe tool? (To answer, select the appropriate line or lines in the command screen showing output of the tracert.exe tool.)

2. You need to recommend a network upgrade based on the results of the Lync traffic simulation. Which upgrade should you recommend?

A) Upgrade the backup Internet connection at the Toronto data center.
B) Upgrade the backup Internet connection at the Montreal call center.
C) Upgrade the backup Multiprotocol Label Switching (MPLS) link at the Toronto data center.
D) Upgrade the backup Internet connection at the Quebec call center.

3. DRAG DROP
You analyze the results of Lync traffic modeling for a customer's network. Information about the network is displayed in the exhibit. (Click the Exhibit button.)

The model is based on all Lync modalities usage and assumes that all Lync servers are consolidated in the datacenter.
Your customer wants to dedicate no more than 30 percent of its Multiprotocol Label Switching (MPLS) links to Lync traffic. The branch office link must accommodate at least 50 simultaneous phone calls.
You need to recommend network changes to meet the customer's requirements.
Which change should you recommend for each link? (To answer, drag the appropriate change or changes to the correct link or links in the answer area. Each change may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)

4. Northwind Traders has a Lync 2013 deployment. The company has outsourced the help desk to a third-party service provider that is located in New Delhi. The service provider has a 10-MB site-to-site virtual private network (VPN) connection to Northwind Traders. The service provider uses a proxy server to route and monitor traffic to Northwind Traders. Both sites' computers are on the 10.10.1.x/24 subnet. The proxy server's Northwind Traders-facing IP is 192.168.1.100.
New Delhi users can access Northwind Traders' Lync environment with [email protected], and they are able to access conferences without issue. However, users complain that they are unable to share their desktops.
You need to recommend a solution.
Which two actions should you recommend? (Each correct answer presents a complete solution. Choose two.)

A) Change IP scope and remove the proxy server.
B) Disable all firewalls between Northwind Traders and New Delhi.
C) Add an Edge server at the New Delhi office.
D) Route Lync traffic externally by using the Edge server.

5. You need to run a Lync traffic simul-ation for the Dallas office.
What should you do first?

A) Determine whether sufficient bandwidth is available.
B) Failover the office to a backup wide area network (WAN) link.
C) Install Power over Ethernet (PoE) phones in the office.
D) Implement Quality of Service (QoS) policies.

Solutions: