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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You administer Microsoft Lync Server 2013 Enterprise servers in your company network. Your network environment includes the following:
-A single Front End Server named Lync2013FE
-A single Back End Server named Lync2013BE
-An Edge Server named Lync2013Edge You delegate the CsServerAdministrator role to User1. You want User1 to manage installation and deployment of device updates for Lync 2013 devices. User1 fails to import a device update package on the Lync 2013 server due to insufficient permissions. You need to ensure that User1 has the minimum permissions required to install and manage updates for Lync devices. What should you do?

A) Assign User1 the CsVoiceAdministrator role.
B) Assign User1 the CsLocationAdministrator role.
C) Grant User1 membership to the RTCUniversalUserAdmins group.
D) Grant User1 membership to the RTCUniversalServerAdmins group.

2. DRAG DROP You support a network environment for a company named Contoso. The network includes Microsoft Lync Server 2013. Contoso recently acquired Litware, Inc. You configure Lync to support Session Initiation Protocol (SIP) domains named contoso.com and litware.com. You configure several Lync Response Groups. You discover that Litware Response Group agents are not receiving calls. Contoso Response Group agents continue to receive calls. You need to restore call functionality from the user to the Litware Lync Server Response Group agent. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

3. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition and Edge Servers. You create a group named HelpDesk You need to grant the minimum level of permissions necessary for members of HelpDesk to be able to enable or disable Lync users. What should you do?

A) Assign the CsUserAdministrator role to HelpDesk members.
B) Add HelpDesk members to the group RTCUniversalServersAdmins.
C) Assign the CsAdministrator role to HelpDesk members.
D) Assign the CsServerAdministrator role to HelpDesk members.

4. DRAG DROP You support a customer who
is deploying Microsoft Lync
Server 2013. The customer has completed deployment of the following components:
-A Lync Standard Edition Server,
-A Lync Edge Server,
-A media gateway connected to a Tl trunk,
-Appropriate rules for reverse proxy, and
-An Office Web App server with Microsoft SharePoint 2012.
Neither federation nor external access is enabled.
The customer installs a number of Lync 2013 clients on pilot user computers that are located inside their network. No one is able to access the Lync server from outside the network.
The pilot users report the following issues:
-When they make calls to local numbers, the calls do not work. An announcement states that they must not dial 1 to make a local call.
-When they make calls to long distance numbers, the calls connect, but the other end user reports that the caller's number does not appear correctly.
-When they receive long distance calls from outside, the caller ID information displayed in Lync does not match the caller's contact information.
You need to ensure that users in the customer's network can successfully have calls with users outside the network. You open the Voice Routing tab on the Lync
Server Control Panel as shown in the exhibit. (Click the Exhibit button.)

Which area should you look in to investigate each issue? (To answer, drag the appropriate voice routing area to the correct issue investigation or investigations. Each voice routing area may be used once or not at all. You may need to drag the split bar between panes or scroll to view content.)

5. You support Microsoft Lync Server 2013 servers in your customer's company network. You enable federation with a public instant messaging (IM) provider. Users of the public IM provider are unable to participate in IM conversations in your customer's organization. You need to ensure that the users of the public IM provider are able to participate in IM conversations. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Enable partner domain discovery.
B) Enable an archiving disclaimer to federated partners.
C) Create a federation and public IM connectivity policy.
D) Create a federated user access policy.

Solutions: