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Nortel 920-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Fault Resolution | 15% | - Network and Integration Problems - Log Analysis and Diagnostic Tools - Common Hardware Issues - Software and Service Failures |
| Topic 2: Maintenance & Monitoring | 20% | - Software Upgrades & Patches - Routine Maintenance Procedures - Performance Monitoring - Backup and Restore |
| Topic 3: Installation and Commissioning | 25% | - Integration with Meridian 1/CS 1000 - Software Installation & Configuration - Hardware Installation - Pre-installation Requirements |
| Topic 4: System Administration & Configuration | 25% | - Server Manager & CallPilot Manager - Unified Messaging Features - User and Mailbox Setup - Network Configuration |
| Topic 5: CallPilot 4.0 System Overview | 15% | - Architecture and Components - Software Features and Licensing - Hardware Platforms |
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