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Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Symposium Communication Server Components- TAPI (Telephony API)
  • 1. TAPI configuration and support
  • 2. Voice application interfacing
- Symposium Express Overview
  • 1. Integration with SCCS
  • 2. Express architecture and features
Web Client and Agent Functionality- Web Client Interfaces
  • 1. Web-based administration
  • 2. User interface features
- Agent Services
  • 1. Client connectivity options
  • 2. Agent workflow and tasks
System Configuration and Troubleshooting- Troubleshooting Techniques
  • 1. Logs and monitoring tools
  • 2. Diagnosis of common issues
- Installation and Setup
  • 1. Network and protocol settings
  • 2. Server and client installation practices

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