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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Monitoring | - Performance tuning and optimization - System monitoring tools and logs - Backup and recovery procedures |
| Topic 2: Installation and Deployment | - Initial system configuration - Installation procedures for Symposium Call Center Server - Hardware and software prerequisites |
| Topic 3: Troubleshooting and Support | - Error diagnostics and resolution - System health verification - Common installation and runtime issues |
| Topic 4: Configuration and Administration | - Agent and skillset configuration - User and role management - Queue and routing configuration |
| Topic 5: Call Center Server Architecture | - Server roles and system architecture - Call routing and call processing fundamentals - Symposium Call Center components overview |
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