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Nortel 920-105 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Monitoring- Performance tuning and optimization
- System monitoring tools and logs
- Backup and recovery procedures
Topic 2: Installation and Deployment- Initial system configuration
- Installation procedures for Symposium Call Center Server
- Hardware and software prerequisites
Topic 3: Troubleshooting and Support- Error diagnostics and resolution
- System health verification
- Common installation and runtime issues
Topic 4: Configuration and Administration- Agent and skillset configuration
- User and role management
- Queue and routing configuration
Topic 5: Call Center Server Architecture- Server roles and system architecture
- Call routing and call processing fundamentals
- Symposium Call Center components overview

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