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Nortel 920-182 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Configuration | - Networking and IP configuration - Configuration Wizard usage - User and mailbox configuration - Switch integration (Meridian / BCM systems) |
| Topic 2: CallPilot System Overview | - System requirements - Architecture and components |
| Topic 3: Pre-Installation Planning | - High availability considerations - Network planning (TCP/IP configuration) - Hardware and server prerequisites |
| Topic 4: Maintenance and Operations | - Backup and restore procedures - System monitoring and logs - Troubleshooting CallPilot services |
| Topic 5: Installation of CallPilot Rls.5.0 | - License and keycode activation - Software installation steps - System setup and initial configuration |
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