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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which practice BEST suggests an organization ' s commitment to providing care that is patient- and family- centered?

A) Extending visitation hours for critically ill patients
B) Ensuring employee participation on patient experience quality committees
C) Preserving patient confidentiality with a code word
D) Addressing the patient ' s definition of family

2. Which of the following can ONLY be achieved through qualitative data collection methods?

A) Measuring a healthcare organization's performance on patient satisfaction
B) Understanding why patients feel a certain way about their care experiences
C) Determining the healthcare priorities of the community served
D) Identifying top opportunities for patient experience improvement

3. How should a culturally skilled healthcare professional approach the patient and family relationship?

A) Show formal respect, but apply best professional judgment.
B) Treat the patient and family as unique personas and further assess social and cultural context.
C) Engage the patient and family and put their wishes first.
D) Understand and respect the cultural and social patterns of the given ethnic group.

4. Which of the following represents an element of leading change?

A) Formulating a communication plan
B) Implementing rapid cycle improvement
C) Sustaining acceleration
D) Picking a leader

5. What is the FIRST step in creating cultural change in an organization?

A) Creating empathy among employees
B) Creating a sense of commitment
C) Creating a sense of engagement
D) Creating a sense of urgency

Solutions: