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Salesforce CRT-211 exam is a certification preparation exam designed to validate the advanced-level competency of Salesforce Administrators. Certification Preparation for Advanced Administrator certification exam is intended for individuals who have prior experience with Salesforce Administration skills and want to take their skills to the next level. CRT-211 exam reflects that you can perform any sophisticated administrative duty in the Salesforce platform.
NEW QUESTION # 115
As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user's profile has been changed and who changed the data.
What should the administrator review to meet this requirement?
- A. Field History Tracking
- B. Historical Trending
- C. Analytic Snapshot
- D. Setup Audit Trail
Answer: D
NEW QUESTION # 116
The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.
Which action should the administrator take to meet this requirement?
- A. Use Object Manager to create the object and also import the data.
- B. Use Schema Builder to create the object and also import the data.
- C. Use Lightning Object Creator to create the object and also import the data.
- D. Use Salesforce REST API to create the object and also import the data.
Answer: D
NEW QUESTION # 117
pay grade on the custom Position object need updating and require frequent change. Because frequent changes have to be made to these Position fields, they are requesting the ability to update these picklist values.
Which feature should the administrator consider that allows for this?
- A. Field accessibility set to editable for the picklists for the Position object.
- B. A permission set containing the modify all data permission for the Position object.
- C. Screen Flow using custom metadata types
- D. Delegated administration for the Position object
Answer: D
NEW QUESTION # 118
How can a system administrator enrich data through social?
- A. Use the company's Facebook to share information
- B. Use LinkedIn to view information of the contact
- C. Use facebook to import educational background of the contact
- D. Use Twitter to view contact's tweet while viewing contact record
Answer: B
NEW QUESTION # 119
Cloud Kicks (CK) has a filed called Shoe Type Preference, CK,s product team wants to see a report that groups specific picklist values together into the one of two lists.
What functionality should the administrator use to fulfill the team's request?
- A. Summary Formula
- B. Bucket field
- C. Matrix Report
- D. PREVGROUPVALUE
Answer: B
NEW QUESTION # 120
Which forecasting schedule type would you use if you wanted a benchmark of how much should be sold within a certain time frame?
- A. Quota
- B. Forecast
- C. Pipeline
Answer: A
NEW QUESTION # 121
Suri only has the "read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 122
Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:
Amount (Currency) us populated.
The Ready to Close (Checkbox) must also be true.
Which validation rule error condition should the administrator configure to meet these requirements?
A)
B)
C)
D)
- A. Option D
- B. Option B
- C. Option A
- D. Option C
Answer: D
NEW QUESTION # 123
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
- A. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
- B. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
- C. Set up and configure Entitlement Process to design timelines and track issue resolution.
- D. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
Answer: C
Explanation:
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5
NEW QUESTION # 124
Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout?
Choose 2 answers.
- A. Edit the change set in production to add the new page layout before deploying the change set.
- B. Add the page layout to the existing change set in the sandbox and upload the change set again.
- C. Clone the change set in the sandbox, add the new page layout to it and upload to production.
- D. Deploy the existing change set. create and deploy a new change set containing the page layout.
Answer: B,D
NEW QUESTION # 125
An administrator recently Implemented multi-factor authentication (MFA) with a standard security level selectee. They are receiving cases that users are unable to log in.
What should me administrator do to troubleshoot?
- A. Check the session security level required at login on the user profile.
- B. Change MF-A to High Assurance.
- C. Reset the user passwords and ask them to try again.
- D. Temporarily disable MFA.
Answer: A
NEW QUESTION # 126
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.
Which feature should administrator configure in order to improve the case management process?
- A. Knowledge Component
- B. Macros
- C. Escalation Rules
- D. Omni-Channel
Answer: D
NEW QUESTION # 127
An administrator has found a free app on the AppExchanged and would like to install it.
Which three items should the administrator take to consideration before installed he managed package?
Choose 3 answers
- A. Apps may require certain Salesforce editions or features to be enabled.
- B. Apps must be installed in production before the app can be installed in a sandbox.
- C. Apps may require external, third-party web services to function properly.
- D. Managed apps do not undergo a formal security review by Salesforce.
- E. Custom objects and custom fields used by the app count against the org's limits.
Answer: A,B,C
NEW QUESTION # 128
Which three are capabilities of Collaborative Forecasting?
- A. Rename categories
- B. Select a default forecast currency setting
- C. Overlay quota
- D. Forecast using opportunity splits
- E. Add categories
Answer: A,B,D
NEW QUESTION # 129
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
- A. Chat can only be added to Console navigation Lightning apps.
- B. Chat must be routed with Omni-Channel in Lightning Experience.
- C. Chat is unavailable in Lightning Experience if also using Omni-Channel.
- D. Chat can only be added to Standard navigation Lightning apps.
Answer: A,D
NEW QUESTION # 130
What should a system administrator consider before using territory management? Choose three answers. * (1 Point)
- A. Once enabled it cannot be disabled
- B. It does not working parallel with sharing functions
- C. Forecasts are derived from Territory hierarchy not Role hierarchy
- D. You need to contact Salesforce to have it enabled
Answer: A,C,D
NEW QUESTION # 131
To create a large number of Salesforce user accounts from a CSV import file, you can use ________ to perform the import.
Select one:
- A. Bitlocker
- B. Excel
- C. Data Import Wizard
- D. Data Loader
NOTES:
Data Loader does allow you to import users, you cannot import users with the Data Import Wizard.
Answer: D
NEW QUESTION # 132
Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue?
Choose 3 answers
- A. Deactivate the Process Builder in production.
- B. Manually make the updates to the Account as the logged-in user.
- C. Fix the Process Builder in a sandbox and migrate the change to production.
- D. Review the Error Email for the Process Builder and rectify the issues.
- E. Have the users refresh the Account page so they get the current Process Builder.
Answer: A,B,C
NEW QUESTION # 133
Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.
What should the administrator implement to help ensure consistent formatting?
- A. Create a REGEX function to use in a validation rule on the field.
- B. Add a help text instructing the sales rep on how to enter this field.
- C. Add a quick create function for the sales reps to use.
- D. Edit the standard field length to five characters.
Answer: A
Explanation:
REGEX is a function that allows administrators to check whether a text value matches a regular expression pattern. Regular expressions are a way to define complex patterns of characters using symbols and operators. REGEX can be used to enforce consistent formatting for a field value by specifying the required length, characters, and separators.
NEW QUESTION # 134
Which of the following features is NOT unique to Salesforce Knowledge? * (1 Point)
- A. Article Types
- B. Synonym Search
- C. Custom Page Layouts
- D. Categories
Answer: C
NEW QUESTION # 135
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. What lead object-level permission will the administrator need to provide these users?
- A. Merge
- B. Read and Edit
- C. View All
- D. Delete
Answer: C
NEW QUESTION # 136
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