[2024] Get Top-Rated ServiceNow CIS-HAM Exam Dumps Now
Passing Key To Getting CIS-HAM Certified Exam Engine PDF
The CIS-HAM exam is a challenging exam that requires a high level of technical knowledge and expertise. It is recommended that candidates have at least six months of experience working with ServiceNow's IT service management platform before taking the exam. Candidates who pass the exam will be awarded the ServiceNow Certified Implementation Specialist - Hardware Asset Management certification, which is recognized as a valuable credential within the IT industry.
NEW QUESTION # 44
What minimum role is required in order to use the Hardware Asset dashboard?
- A. ham_user
- B. ham_admin
- C. asset_manager
- D. asset
- E. inventory_admin
Answer: A
Explanation:
According to the ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path, the Hardware Asset dashboard is a feature that shows key metrics on your hardware and consumable models and assets for the entire asset life cycle.
The Hardware Asset dashboard is available with the Hardware Asset Management (HAM) application, which is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets1.
To access the Hardware Asset dashboard, you need to have the ham_user role, which is the minimum role required to use the HAM application1.
The ham_user role grants you the permission to view and update hardware and consumable assets, transfer orders, disposal orders, and RMA requests1.
Therefore, the correct answer is option C, ham_user, as it is the minimum role required to use the Hardware Asset dashboard. References:
ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path Hardware Asset Management documentation What is Hardware Asset Management?
NEW QUESTION # 45
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset Action
- B. Asset and CI Action
- C. Asset Task Action
- D. Asset-CI Task Action
Answer: C,D
Explanation:
Explanation
When an agent resolves an incident that involves hardware assets, they need to complete the Asset-CI Task Action field on the incident form. This field allows the agent to select an action that applies to all the configuration items (CIs) and assets associated with the incident. The possible actions are:
No action: No changes are made to the CIs and assets.
Retire: The CIs and assets are retired and their state is set to Retired.
Dispose: The CIs and assets are disposed and their state is set to Disposed.
Return to stock: The CIs and assets are returned to stock and their state is set to In Stock.
Transfer: The CIs and assets are transferred to another location or user and their state is set to In Use.
When the agent saves the incident, the system automatically creates hardware asset tasks for each CI and asset, and assigns them to the appropriate group based on the action selected. The hardware asset tasks are linked to the incident and can be viewed from the Related Links section of the incident form. The hardware asset tasks are also used to update the CI and asset records with the relevant information, such as location, assignment, state, and substate.
By completing the Asset-CI Task Action field, the agent can ensure that the CIs and assets are updated in accordance with the incident resolution, and that the hardware asset management process is followed. References:
Resolve an incident with hardware assets
Hardware asset tasks
Hardware asset states and substates
NEW QUESTION # 46
Baseline ITSM Asset Management provides which features? (Choose three.)
- A. Hardware Model Normalization
- B. Stockrooms
- C. Mobile Asset Receiving
- D. Hardware Asset Dashboard
- E. Asset Inventory Audit
- F. Mobile My Assets
- G. Hardware Manufacturer Lifecycle Dates
Answer: B,C,F
NEW QUESTION # 47
Which of the following are valid contract states during a contract's lifecycle? (Choose four.)
- A. Active
- B. Renegotiated
- C. Expired
- D. Canceled
- E. Extended
- F. Draft
- G. Renewed
Answer: B,C,D,E
NEW QUESTION # 48
What is the name of the scheduled job that generates expense lines based on rate cards?
- A. Process Expense Allocations
- B. Process Daily Costs
- C. Process FM Costs
- D. Process Daily Allocations
Answer: B
Explanation:
A rate card is a record that defines the cost of a configuration item (CI), contract, task, or labor.
A rate card can have one-time costs, recurring costs, or both.
A scheduled job is a script that runs at a specified time or interval to perform a specific task.
The Process Daily Costs scheduled job is a script that runs every day to generate expense lines for CIs, contracts, tasks, and labor based on their rate cards .
An expense line is a record that captures the cost of a CI, contract, task, or labor for a given period.
The Process Daily Costs scheduled job calculates the daily cost of each rate card by dividing the recurring cost by the number of days in the billing cycle.
The Process Daily Costs scheduled job also prorates the one-time cost of each rate card by dividing it by the number of days in the amortization period.
The Process Daily Costs scheduled job creates expense lines for each rate card with the calculated daily cost and the current date.
The Process Daily Costs scheduled job also updates the total cost and remaining cost fields of each rate card based on the generated expense lines. References:
[Cost Management - Product Documentation: San Diego - ServiceNow]
[Scheduled Jobs - Product Documentation: San Diego - ServiceNow]
[Process Daily Costs - Product Documentation: San Diego - ServiceNow]
NEW QUESTION # 49
Any normalization that has occurred on a model can be reverted by using this feature.
- A. Undo Normalization Scheduled Job
- B. Revert Normalization UI Action
- C. Normalizations cannot be reverted
- D. Rollback Normalization Business Rule
Answer: B
Explanation:
Hardware normalization is a process that standardizes the data of hardware and consumable models by using the United Nations Standard Products and Services Code (UNSPSC) and a set of rules12.
Normalization can be performed manually or automatically on models in the model catalog12.
If a model has been normalized, it will have a check mark in the Normalized column in the model list1.
To revert the normalization of a model, you can use the Revert Normalization UI action, which is available on the model form13.
The Revert Normalization UI action will restore the original values of the model attributes that were changed by the normalization process13.
The Revert Normalization UI action will also clear the Normalized check mark and the Normalization Source field on the model form13. References: Work with hardware normalization - ServiceNow - Now Support, Hardware Asset Management builds onCore Asset Management - ServiceNow, Automation Simplifies Hardware Asset Management - ServiceNow Blog, Product Documentation | ServiceNow
NEW QUESTION # 50
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- B. No configuration is required: asset tasks automatically activate behind the scenes
- C. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
- D. Activate HAM and then re-run the scheduled FSM jobs
Answer: B
Explanation:
* To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
* To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
* The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
* The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
* 1: Hardware Asset Management - ServiceNow
* 2: Asset - Create FSM asset tasks scheduled job
* 3: Hardware Asset Management and Field Service Management integration
NEW QUESTION # 51
Select the three main components of the data certification process. (Choose three.)
- A. Create the certification filter
- B. Assign the certification tasks
- C. Run the certification
- D. Create the certification schedule
- E. Certify the certification
Answer: A,B,D
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, data certification is a process of validating and correcting the data quality of assets and configuration items (CIs) in the configuration management database (CMDB)1. The data certification process consists of the following main components2:
Create the certification filter: This component defines the scope and criteria of the data to be certified, such as the asset class, category, or attribute. The certification filter also specifies the frequency and duration of the certification.
Create the certification schedule: This component determines when and how often the certification runs, based on the certification filter. The certification schedule also defines the certification owner, who is responsible for overseeing the certification process and approving the results.
Assign the certification tasks: This component assigns the certification tasks to the appropriate certifiers, who are the users or groups who have the knowledge and authority to validate and update the data. The certification tasks can be assigned manually or automatically, based on predefined rules or workflows.
Run the certification: This component executes the certification process, which involves sending notifications and reminders to the certifiers, displaying the data to be certified in a user-friendly interface, allowing the certifiers to review and modify the data, and tracking the progress and status of the certification tasks.
Certify the certification: This component is not a main component of the data certification process, but rather an optional step that can be performed by the certification owner to verify and approve the results of the certification, before applying the changes to the CMDB.
References:
ServiceNow Hardware Asset Management: Data Certification
ServiceNow Hardware Asset Management: Data justification
NEW QUESTION # 52
What minimum role is required in order to use the Hardware Asset dashboard?
- A. ham_user
- B. ham_admin
- C. asset_manager
- D. asset
- E. inventory_admin
Answer: A
NEW QUESTION # 53
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate
- A. The stock manager must create a separate model record if the cost per item is more/less
- B. The data is automatically merged to create a blended quantity and cost
- C. The data is automatically created in a new record if the cost per item is more/less
- D. The stock manager must merge the consumable records to create a blended quantity and cost
Answer: B
Explanation:
* Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1
* When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2
* If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3
* This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3
* This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3:
[Consumable Hardware Assets - ServiceNow]
NEW QUESTION # 54
After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?
- A. The HI portal team automatically updates as new versions become available
- B. On your instance, filter on application updates, then request an update from HI
- C. On your instance, filter on application updates, then click Update
- D. Check the HI portal for updates and request an update
- E. Run scheduled job, HAM Check for Updates, and request an update
Answer: B
Explanation:
To update the Hardware Asset Management plugin, you need to have the admin role on your instance.
On your instance, navigate to System Applications > Applications > All Available Applications.
In the Filter navigator, enter application updates and press Enter.
In the list of available updates, find the Hardware Asset Management plugin and click the Request Update button.
A dialog box appears, asking you to confirm the request. Click OK.
The request is sent to the HI portal team, who will review it and approve it if there are no conflicts or dependencies.
Once the update is approved, you will receive an email notification with a link to install the update on your instance.
Follow the instructions in the email to complete the installation process.
After the installation is complete, you can verify the plugin version by navigating to System Applications > Applications > Installed and finding the Hardware Asset Management plugin in the list. References:
Configuring Hardware Asset Management Workspace
Hardware Asset Management
Use a hardware asset request flow
Hardware Asset Refresh - how to determine if an asset is eligible for refresh
NEW QUESTION # 55
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?
- A. The model name is missing from the hardware model record.
- B. The model manufacturer is missing from the hardware model record.
- C. The model product is missing from the hardware model record.
- D. The model number is missing from the hardware model record.
Answer: B
Explanation:
Hardware model normalization is a process that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
Data from the models is compared against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides a comprehensive and up-to-date catalog of hardware models and their attributes1.
The normalization status indicates the level of completeness and accuracy of the model data. There are four possible statuses: Normalized, Partially Normalized, Not Normalized, and Ignored2.
A hardware asset is set to a normalization status of "Partially Normalized" when some of the model details are missing or incorrect, but the model can still be identified by the Hardware Model Normalization Content Service2.
The most likely cause of a "Partially Normalized" status is that the model manufacturer is missing from the hardware model record. This is because the manufacturer is one of the key attributes that the Hardware Model Normalization Content Service uses to match the model data with its catalog3.
To resolve this issue, the user can manually edit the hardware model record and add the correct manufacturer name, or use the Suggest Manufacturer feature to get a list of possible manufacturers based on the model name and number3.
After updating the manufacturer, the user can run the normalization job again to verify that the hardware asset is normalized4. References:
Hardware Model Normalization
Normalization Status
Edit Hardware Models
Run Normalization Job
NEW QUESTION # 56
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- B. No configuration is required: asset tasks automatically activate behind the scenes
- C. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
- D. Activate HAM and then re-run the scheduled FSM jobs
Answer: B
Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. Reference:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration
NEW QUESTION # 57
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A. Asset Action
- B. Asset and CI Action
- C. Asset Task Action
- D. Asset-CI Task Action
Answer: D
NEW QUESTION # 58
During an inventory audit, what happens if you accidentally scan the same asset twice?
- A. Both records are imported
- B. HAM automatically removes duplicates
- C. The most recent scan is imported
- D. The first scan is imported
Answer: B
Explanation:
During an inventory audit, if you accidentally scan the same asset twice, the Hardware Asset Management (HAM) application will automatically remove the duplicate records and only import the unique scans. This is because the HAM application uses the asset tag or the serial number as a coalesce field, which prevents duplicate records from being created or updated in the hardware asset table. Therefore, you do not need to worry about scanning the same asset twice, as the HAM application will handle the duplicates for you. Reference:
Audit your inventory, which provides a step-by-step guide on how to perform scheduled or blind audits of asset stockrooms and other locations using the Agent mobile app and the Now Platform.
Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
NEW QUESTION # 59
When using the HAM application, what happens when you create a new transfer order line on a transfer order?
- A. The transfer order line is automatically placed in a state of Ready for fulfilment
- B. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
- C. The asset(s) listed in the transfer order line are automatically readied for shipment
- D. A transfer order line task is automatically created to validate enough stock exists
- E. A transfer order line task is automatically created to move the transfer order line from one stage to another
Answer: E
NEW QUESTION # 60
What information should be tracked in an asset record? (Choose two.)
- A. Contractual information
- B. Logical relationships
- C. Operational details
- D. Financial information
- E. Physical resources
Answer: A,D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:
* Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.
* Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.
Other information that can be tracked in an asset record are:
* Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.
* Operational details: This includes the configuration, performance, and usage of the asset. This
* information helps to optimize the functionality and efficiency of the asset.
* Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.
References: Asset form, Hardware Asset Management: Record Keeping, Hardware Asset Inventory Management, Hardware Asset Workspace, Getting Started with ServiceNow Hardware Asset Management
NEW QUESTION # 61
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
- A. Your hardware model form contains a good model number, but a badly formatted model name
- B. The hardware model content has not yet been downloaded from the Content Service
- C. A normalization rule for the hardware model does not exist in the Content Service
- D. You have opted out of the ServiceNow Content Service
- E. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
Answer: B,C,E
Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3 Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3 The potential causes of this are34:
The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.
A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.
References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow 3: Model Management tab - ServiceNow 4: Troubleshoot hardware model normalization - ServiceNow
NEW QUESTION # 62
What must exist before a consumable can be consumed? (Choose three.)
- A. A transfer order record
- B. A stock order record
- C. A model record
- D. A consumable record
- E. A model category record
Answer: C,D,E
Explanation:
A consumable is a type of asset that is used up or depleted over time, such as printer cartridges, paper, or batteries1.
Before a consumable can be consumed, it must have a model record, a model category record, and a consumable record in ServiceNow12.
A model record defines the attributes of a consumable, such as its name, manufacturer, cost, and quantity12.
A model category record specifies the type of consumable, such as office supplies, hardware, or software12.
A consumable record tracks the current stock level, location, and status of a consumable12.
A stock order record is used to request new consumables from a vendor or supplier, but it is not required before a consumable can be consumed13.
A transfer order record is used to move consumables from one location to another, but it is not required before a consumable can be consumed14. References: 1: Consumables - Product Documentation:
Vancouver - ServiceNow 2: Create a consumable model - Product Documentation: Vancouver - ServiceNow 3: Create a stock order - Product Documentation: Vancouver - ServiceNow 4: Create a transfer order - Product Documentation: Vancouver - ServiceNow
NEW QUESTION # 63
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
- A. Asset tracking unit, Manufacturer, Model category
- B. Name, Asset tracking unit, Model number
- C. Name, Manufacturer, Model number
- D. Name, Manufacturer, Model category
- E. Asset tracking unit, Manufacturer, Model number
Answer: D
NEW QUESTION # 64
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
- A. Check for the Hardware Assets module in the application navigator
- B. Check for the Hardware Asset Dashboard module in the application navigator
- C. Check for the Asset application in the application navigator
- D. Check for the Hardware Asset Management application in the application navigator
Answer: D
Explanation:
According to the Hardware Asset Management documentation, the Hardware Asset Management (HAM) plugin is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets.
To activate the HAM plugin, you need to request it from the HI Customer Service System1.
Once the HAM plugin is activated, you can access the Hardware Asset Management application from the application navigator in the ServiceNow platform2.
The Hardware Asset Management application contains several modules, such as Hardware Assets, Hardware Asset Dashboard, Hardware Normalization, and Asset Lifecycle Automation2.
Therefore, the correct answer is option D, check for the Hardware Asset Management application in the application navigator, as it indicates that the HAM plugin is installed on your instance. References:
Hardware Asset Management documentation
Hardware Asset Management - Product Documentation: Tokyo - ServiceNow
NEW QUESTION # 65
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
- A. Click the Opt-out button on the hardware model record
- B. Select Opt-out from content service on the Normalization tab of the hardware model record
- C. Click the Exclude button on the hardware model record
- D. Select Exclude from content service on the Normalization tab of the hardware model record
Answer: D
Explanation:
To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select the Exclude from content service check box on the Normalization tab of the hardware model record1.
The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models. It helps you to keep your model data consistent and up to date2.
The other options are not valid ways to exclude a hardware model from the content service. There is no Exclude or Opt-out button on the hardware model record. There is also no Opt-out from content service check box on the Normalization tab of the hardware model record. Reference: 1: Work with hardware normalization 2: ServiceNow Content Service
NEW QUESTION # 66
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
- A. Configuration
- B. Completeness
- C. Conciseness
- D. Compliance
- E. Conformity
- F. Correctness
Answer: B,D,F
Explanation:
* The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
* Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
* Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
* Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
* Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
* The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
* The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
* Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
* Conciseness is the quality of being clear and brief, without unnecessary words or details4.
* Conformity is the quality of being consistent with a set of rules, standards, or expectations5.
References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity
NEW QUESTION # 67
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?
- A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
- B. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
- C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
- D. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
Answer: C
Explanation:
* According to the Hardware Asset Management documentation, the Hardware Model Normalization Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
* The Hardware Model Normalization Content Service helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL)
* and end-of-service (EOS) dates1.
* The Hardware Model Normalization Content Service updates the content library weekly with new and updated model data1.
* To determine if the content has been downloaded, you can review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard1.
* The Hardware Model Content Service Download section shows the status of the content download, such as the last download date, the number of models downloaded, and the number of models normalized1.
* Therefore, the correct answer is option C, review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard, as it is the way to determine if the content has been downloaded. References:
* Hardware Asset Management documentation
* What is Hardware Asset Management?
NEW QUESTION # 68
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
- A. Click the Opt-out button on the hardware model record
- B. Select Opt-out from content service on the Normalization tab of the hardware model record
- C. Click the Exclude button on the hardware model record
- D. Select Exclude from content service on the Normalization tab of the hardware model record
Answer: D
Explanation:
To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select the Exclude from content service check box on the Normalization tab of the hardware model record1.
The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models. It helps you to keep your model data consistent and up to date2.
The other options are not valid ways to exclude a hardware model from the content service. There is no Exclude or Opt-out button on the hardware model record. There is also no Opt-out from content service check box on the Normalization tab of the hardware model record. References: 1: Work with hardware normalization 2: ServiceNow Content Service
NEW QUESTION # 69
......
The CIS-HAM Certification exam is a computer-based test that consists of 60 multiple-choice questions. CIS-HAM exam duration is 90 minutes, and the passing score is 70%. CIS-HAM exam can be taken at a ServiceNow training center or remotely through a proctored online exam.
CIS-HAM exam questions for practice in 2024 Updated 185 Questions: https://protechtraining.actualtestsit.com/ServiceNow/CIS-HAM-exam-prep-dumps.html