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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Sales Central
B) HP Cirrus
C) HP Cross Sell Solution
D) HP Support Center

2. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

A) HP Sales Central
B) HP Cirrus
C) HP Cross Sell Solution
D) HP Support Center

3. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Next Business Day Onsite and Installation
B) Configuration Services and Defective Media Retention
C) Accidental Damage Protection and Next Business Day Onsite Services
D) Accidental Damage Protection and Defective Media Retention

4. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) achieve global consistency in the installation and setup of devices
B) provide customers with return packaging in case they decide to exchange products
C) get expert supervision while the IT team installs the new devices to ensure it is done correctly
D) get installation training to help the customer stay involved in each step of the process
E) optimize the customer's IT resources with expert deployment

Solutions: