Exam Name: Selling HP Lifecycle Services for Workforce Computing 2024
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Delivery & Operational Knowledge | 20% | - Monitoring and support capabilities - Deployment process overview - Service level agreements and governance |
| Topic 2: Advanced Sales & Consultative Selling Skills | 25% | - Customer engagement strategies - Positioning lifecycle services as solutions - Identifying business pain points |
| Topic 3: Solution Design & Value Proposition | 25% | - Sustainability and device extension value - Total cost of ownership benefits - Matching services to customer needs - Assessing customer IT environment |
| Topic 4: HP Lifecycle Services Portfolio | 30% | - Device lifecycle management phases - Configuration and deployment services - Hardware support and warranty extensions - Active Care and premium support offerings |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
What are the benefits that Premium+ Support provides to customers? (Select three.)
- A. Availability for purchase throughout the entire product lifecycle
- B. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
- C. Ability to monitor the entire customer fleet of HP and non-HP devices
- D. Automated ticketing streamlines & expedites repairs with high-quality support
- E. 24x7 remote support in all countries where HP provides coverage
Correct Answer: B,D,E 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?
- A. Whether the PC models are G10+ models vs. G8/G9 models
- B. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
- C. Whether you are an HP Synergy, Power, or Power Services partner
- D. Whether the service will cover HP devices only or HP and non-HP devices
Correct Answer: D 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
Where can you find additional information about HP Services?
- A. HP Workforce Central
- B. HP Partner Portal
- C. HP AssetHub
- D. HP Workpath
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
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