Exam Name: Delta -Selling HP PPS ServiceOne Services
Certification Provider: HP
Corresponding Certification: HP Advanced Sales Certified
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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Overview of HP PPS ServiceOne Services | - ServiceOne Services sales process and tools - ServiceOne Services operations and management - ServiceOne Services delivery and implementation - ServiceOne Services customer engagement and management - ServiceOne Services portfolio and offerings |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?
- A. Wider geographic coverage
- B. Wider page array
- C. Extended business hours
- D. Market recognition
Correct Answer: A 🗳️
What is an example of the value that HP PPS Services offer to your customers?
- A. Customers have security for lost laptops and desktops due to a mobile workforce.
- B. Customers can save up to 44% of the cost of an out-of-warranty repair.
- C. Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
- D. A customer's IT staff can be trained by HP to quickly repair printer faults.
Correct Answer: B 🗳️
When is the best time to offer HP Contractual Services?
- A. Anytime during the hardware lifecycle
- B. At the time of the new hardware purchase
- C. 10 days after the expiration of the HP base warranty
- D. Upon renewal of the existing services agreement
Correct Answer: D 🗳️
Which HP Care Pack Service response is sold most often?
- A. Next-business-day, onsite
- B. Offsite services
- C. Onsite services
- D. Defective media retention
Correct Answer: A 🗳️
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Standard Contractual Services
- B. HP Care Pack Services
- C. HP Priority Services
- D. HP Custom Contractual Services
Correct Answer: B 🗳️
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