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Nortel 920-183 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Overview & Architecture | 20% | - CallPilot 5.0 hardware and software components - Integration with PBX and telephony systems - Server architecture and deployment models |
| Installation & Configuration | 25% | - Mailbox and user account provisioning - System initialization and setup - Software installation and upgrades - Network configuration and IP settings |
| Troubleshooting & Support | 10% | - Log analysis and error resolution - Diagnosing common system issues - Hardware and software fault recovery |
| System Administration & Management | 25% | - Performance monitoring and optimization - Security management and access control - System maintenance and routine tasks - Backup and restore procedures |
| Feature Configuration & Services | 20% | - Call routing and dial plan configuration - Voice messaging and auto-attendant setup - Multimedia and advanced features - Unified messaging and email integration |
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