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HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?

A) an HP Flow Scanner
B) any HP small workteam printer
C) an HP multifunction printer
D) HP Quick Sets

2. If a customer is looking to print only mono pages, what should you recommend'?

A) an HP DesignJet printer
B) an HP OfficeJet Printer
C) an HP MFP flow device
D) an HP LaserJet printer

3. How can you find out your customer pain points?

A) by getting them to log onto hppainpoint.com and answer a questionnaire
B) by selling them the lowest cost products
C) by sending them a HP Pain Point Fact Sheet (PPFS)
D) by letting your customer talk about their current printing and/or personal systems set up

4. Which kinds of extremes do HP printers undergo during testing? (Select two.)

A) dropped from 10 feet
B) under water
C) vibration
D) loud noise
E) temperature/humidity
F) dust and pollution

5. Which capability of the HP Workstation Z1 is key to its serviceability?

A) tool-less access
B) flexible placement options
C) flexible configuration options
D) USB 3.0 support

Solutions: