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Nortel 920-481 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Messaging Features | - Voicemail and unified messaging services - Email integration and message routing |
| CallPilot System Fundamentals | - Architecture and components of CallPilot R5.0 - Unified Messaging concepts |
| System Installation and Configuration | - Integration with telephony systems - Initial setup and deployment |
| Administration and Maintenance | - System monitoring and maintenance tasks - User mailbox management |
| Troubleshooting and Support | - Diagnostics and log analysis - Common system issues and resolution |
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